cv99 Responsible Gaming —
Play Smart, Stay in Control
At cv99, we believe that gaming should be entertaining, not a source of stress or financial hardship. Our responsible gaming programme gives every player in Bangladesh the tools, information, and direct support needed to keep their experience safe, enjoyable, and firmly within personal limits — 24 hours a day, every day of the year.
Gaming That Puts Players First
cv99 is built on the principle that sustainable, responsible play is better for everyone — for our players, for their families, and for the integrity of the platform. We do not want players to bet more than they can afford, and we actively invest in tools and procedures that help prevent problem gambling from developing in the first place.
Important Notice: Gambling is a form of entertainment and should never be treated as a way to generate income, recover financial losses, or solve personal problems. If you feel that gambling is no longer fun and has started to affect your finances, relationships, or mental wellbeing, please use the tools described on this page or contact our support team immediately at [email protected].
- Age Verification: cv99 verifies that every player is aged 21 or above before any real-money play is permitted.
- Deposit Limits: Set daily, weekly, or monthly BDT deposit caps to keep spending within your personal budget.
- Session Time-Outs: Take a short break of 24 hours, 48 hours, or 7 days without closing your account permanently.
- Self-Exclusion: Request a temporary or permanent exclusion from the cv99 platform at any time, free of charge.
- Reality Checks: Receive on-screen notifications at intervals you choose to remind you how long you have been playing.
- Loss Limits: Define the maximum amount you are prepared to lose in any given period so the platform alerts you when you approach that threshold.
The cv99 Responsible Gaming Framework
Prevention
Age checks, deposit limits, and budget tools set before play begins.
Monitoring
Reality checks and session alerts that keep you aware of time and spend.
Intervention
Time-outs, cool-off periods, and proactive support outreach from our team.
Self-Exclusion
Temporary or permanent account suspension with immediate effect.
Six Ways cv99 Keeps You in Control
Every tool listed below is available free of charge to all registered cv99 players. Contact [email protected] to activate any limit or restriction — our team will process your request promptly and confidentially.
Deposit Limits
Set a maximum BDT deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the cv99 platform will automatically block further deposits for that period. You may request to lower your limit at any time with immediate effect; requests to raise a limit take a mandatory 7-day cooling-off period to take effect.
Loss Limits
Define the maximum net loss you are comfortable with over any daily, weekly, or monthly period. When your losses approach the threshold you have set, cv99 will display a prominent warning. When the limit is reached, further wagers will be restricted for the remainder of the period, regardless of account balance.
Session Time Limits
Choose a maximum session duration — for example 1 hour, 2 hours, or 4 hours — after which cv99 will automatically log you out and display a responsible gaming message. This feature is particularly useful for players who find that time passes quickly during extended gaming sessions.
Reality Checks
Enable on-screen pop-up notifications at intervals of your choosing — every 15, 30, or 60 minutes — that display your total session duration, net win/loss for the session, and a prompt to review your gaming activity. Reality checks provide a regular pause for reflection without interrupting your session unless you choose to stop.
Time-Out (Cool-Off)
Request a short voluntary break from the cv99 platform for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will be unable to log in or make deposits, but your account remains open. At the end of the time-out period, access is restored automatically. Time-out requests take effect within one hour of confirmation.
Self-Exclusion
If you feel that you need a longer or permanent break from gambling, you may request a self-exclusion for a minimum period of 6 months or permanently. Once self-exclusion is activated, your account is suspended, all promotional communications cease, and you will not be permitted to register a new account on cv99. Self-exclusion requests are processed immediately upon receipt.
Strictly 21 and Above — No Exceptions
cv99 enforces a strict minimum age of 21 years for all players. This applies to account registration, deposits, bonus claims, and all real-money gaming activity. During the registration and KYC verification process, every player is required to provide a government-issued photo ID — such as a Bangladesh National ID card or passport — confirming that they meet the age requirement.
If you are aware of a minor who has accessed or registered on the cv99 platform, please report it immediately to [email protected]. We will investigate and take action without delay. Parents and guardians in Dhaka, Chittagong, Sylhet, and across Bangladesh are encouraged to use parental control software on shared devices to prevent underage access to online gaming platforms.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the early signs — in yourself or someone close to you — is the first and most important step toward getting help. The following indicators are commonly associated with gambling becoming a problem rather than a pastime.
If you identify with one or more of these signs, we strongly encourage you to activate one of the player protection tools described on this page, or contact our support team at [email protected] for confidential, non-judgmental guidance. Help is always available — you do not need to wait until a situation becomes severe.
Chasing Losses: Continuing to gamble after a losing streak in an attempt to recover money already lost. This pattern often leads to larger losses and increased financial pressure.
Exceeding Personal Limits: Regularly spending more money or time on gambling than you originally planned, and finding it difficult to stop once you have started a session.
Borrowing to Gamble: Using borrowed money, salary advances, or funds from bKash or Nagad that are intended for household essentials — such as rent, food, or school fees — to fund gambling activity.
Neglecting Responsibilities: Missing work, neglecting family duties, or withdrawing from social activities in Dhaka or elsewhere in Bangladesh because of time or money spent gambling.
Mood Dependence: Feeling anxious, irritable, or restless when not gambling, or using gambling as a way to escape stress, depression, or personal difficulties.
Concealing Gambling Activity: Hiding the extent of gambling activity, account balances, or losses from family members, partners, or close friends.
Unsuccessful Attempts to Stop: Making repeated efforts to reduce or stop gambling but finding that those attempts are unsuccessful without external support or intervention.
Ask Yourself These Questions
If you answer "yes" to three or more of the following questions, we recommend speaking with a member of our responsible gaming support team or reaching out to a professional counselling service. This questionnaire is for personal reflection only — your answers are not recorded or submitted to cv99.
Have you ever spent more money gambling than you originally intended on a single session or over a week?
Have you ever gambled with money that was set aside for essential expenses such as rent, utilities, or groceries?
Do you find yourself thinking about gambling frequently — planning your next session or replaying past losses — when you are not actively playing?
Have you ever tried to cut down on gambling but found it difficult or impossible to do so on your own?
Have you ever felt the need to increase the size of your bets to get the same level of excitement you previously felt from smaller wagers?
Has gambling ever caused arguments with your spouse, parents, or other family members in your household?
Have you ever felt ashamed, guilty, or distressed about the amount of time or money you spend on gambling?
Have you ever borrowed money from friends, family, or a bank specifically to fund gambling activity?
You Are Not Alone — Support Is Available
Whether you need to activate a tool on your cv99 account or speak to someone confidentially about a gambling concern, the following contacts are available to help. All enquiries are handled with complete discretion.
cv99 Support Team
Available 24/7 to activate limits, process time-out requests, or initiate self-exclusion. Contact us at [email protected] — response within one hour for urgent responsible gaming requests.
National Helpline (Bangladesh)
If gambling is affecting your mental health or daily life, contact the National Mental Health Helpline in Bangladesh (Kaan Pete Roi: 01779-554391) for free, confidential counselling support in English and Bengali.
Family & Friends
Talking to someone you trust — a family member in Dhaka, Chittagong, or anywhere across Bangladesh — can be a powerful first step. If a loved one is struggling, our support team can also advise family members on how to help.
Email Support
Prefer to write rather than call? Email [email protected] with the subject line "Responsible Gaming Request" and describe what support you need. All responsible gaming emails are treated as high-priority and handled confidentially by a dedicated team member.
Setting Up Your Responsible Gaming Controls
All responsible gaming tools on cv99 are managed through your account settings or by contacting our support team. Here is a step-by-step overview of how to put the right controls in place.
Log In to Your Account
Visit cv99.bar and log in to your registered account. Navigate to the "Account Settings" or "Responsible Gaming" section from your profile menu to access all available player protection tools.
Choose Your Limits
Select the type of limit you want to apply — deposit limit, loss limit, session time limit, or reality check frequency. Enter your preferred amount or time in BDT or minutes, and choose whether to apply it daily, weekly, or monthly.
Confirm & Activate
Confirm your selection. Reductions to existing limits take effect immediately. Increases to limits or removal of restrictions require a mandatory 7-day cooling-off period before they become active, giving you time to reconsider.
Contact Support Directly
If you cannot access your account settings or prefer to speak to a person, email [email protected] and request that the responsible gaming team activate the control on your behalf. This service is available 24/7, including during Eid, Durga Puja, and all public holidays.
Play Responsibly — Enjoy cv99 on Your Own Terms
cv99 is at its best when you are in full control of your experience. Browse our games, explore cricket betting markets, and discover slots — all on a platform designed to keep your gaming safe, fair, and genuinely fun. For adults aged 21 and above across Bangladesh.